Service Advisor / Tele marketring Officer (Arabic + English

 [07/03/17]


 

Main Purpose of the Job:
Responsible for providing support and ensure that all assigned tasks are provided in an effective and efficient manner.
Job Duties and Responsibilities
• Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints
• Answer all incoming calls and address the callers’ problems in a timely manner
• Re-direct calls as appropriate and take adequate messages when required
• Perform tasks following the company’s line of conduct and behave in a polite and courteous manner with callers
• Regularly follow up on customers' files and call them back in the event of emergencies
• Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues
• Collect customer information and enter related information in various company software products
• Escalate issues or unresolved queries to the supervisor and communicate the same with the concerned parties
• Follow up and stay up to date with current local and international news from different newspapers and websites
Minimum Requirements
Minimum Qualifications : Bachelor or Diploma Degree in any field
Training : Any related training will be a strong plus
Minimum Experience : 0 - years experience

Skills
1. Communication Skills:
• Strong verbal and written communication skills in both Arabic and English Languages
2. Personal Skills:
• Ability to multi-task
• Has positive attitude
• Ability to deal effectively and patiently with others
• Customer service oriented
• Problem analysis and solving skills
• Has a high stress tolerance level
3. Technical Skills:
• Sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)


Job Type:
Permanent

Location:
Abu Dhabi

Salary:
Good

Date available:
ASAP

Company:
AC & ASC

Company Description:
We are Americare Health Services focused on providing our communities with the highest level of patient care and great patient outcomes. We are committed to recruiting and selecting the highest quality healthcare professionals as well as creating an environment where team members are respected and supported in a manner that allows them to perform to their fullest potential. We invite you to embrace our passion to provide excellence in health care for the communities we serve. .

Company Website:
http://americareuae.com

In order to apply for this job, please click on the Apply button if you are a registered user, or contact directly:
Name: Zohaib Azhar

Email: Zohaib.azhar@americareuae.com

Phone:



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Zohaib Azhar

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